Factors to Consider When Hiring a Device Repair Specialist

Jul 25, 2022

When it comes to any kind of service you're paying money for, you naturally want to have a great idea of what you're getting and what to expect from the provider. The world of device repair is no exception -- those who are having a phone, tablet or any other device repaired will be thinking about a few simple considerations while they search for the ideal repair partner.

At FixIT Mobile, we're happy to provide clients with detailed information on any of our device repair services, which include phone repairs, tablet repairs, computer repairs and several other types for clients in Salt Lake City and nearby areas. What are some of the top areas to be inquiring about here as you look for the ideal program for your needs? Here's a rundown.

Cost Factors

Naturally, one of the first things you'll want to ask about is what the cost factors are going to be for the repair work being done. In some cases, it might be more cost-effective to replace a device outright rather than having it repaired -- and a reputable phone repair specialist will let you know this up front.

You'll also want to find out if there are any discounts or promotions that could apply to your repair work. For example, FixIT Mobile offers a loyalty program for returning customers who refer new ones, and this can lead to big savings on future services.

Turnaround Time

Another big consideration will be how long it will take to get your device back after you've sent it in for repairs. In many cases, you might need your phone or tablet back as soon as possible -- and a good repair service will be able to accommodate this.

At FixIT Mobile, we pride ourselves on our fast turnaround times, and we always do our best to get devices back to our clients ASAP. We also offer expedited shipping options for those who need their devices even faster.


As you're searching for a phone repair specialist, be sure to inquire about any warranties that might apply to the work being done. This can give you some valuable peace of mind in knowing that your device is covered in case anything goes wrong down the road.

For instance, if you're having your screen replaced, the manufacturer of your device might have a warranty in place that would cover the cost of repairs if the new screen ends up malfunctioning.

At FixIT Mobile, we also offer our own warranty on much of the work that we do, and this is something that our clients always appreciate.

Customer Service

Be sure to ask about the level of customer service that you can expect from the repair service. This is important for a few different reasons.

For starters, you'll want to make sure that you're able to get in touch with someone easily if you have any questions or concerns about your device or the repairs being done. Secondly, you'll want to be sure that the repair service is easy to work with and that they're accommodating of your needs.

At FixIT Mobile, we have a team of customer service representatives who are always happy to help our clients with whatever they need. We also offer a wide range of convenient services, such as local drop-off and pick-up, which makes things even easier for our clients.

Check Past Work

Chances are, many clients of a device repair company you're considering have examples of the work that's been done in the past. Ask to see some of this previous work so you can get an idea of what to expect.

For instance, if you're considering having your screen replaced, ask to see photos or videos of screens that have been replaced by the repair service in the past. This will give you a good idea of the quality of work that you can expect.

At FixIT Mobile, we're always happy to provide examples of our previous work upon request. We understand that our clients want to see what they can expect from us, and we're more than happy to oblige.

Consider the Reviews

Like with any other service where you have multiple options, be sure to read online reviews before making a decision. This can be a great way to get an idea of what past clients have thought about the repair service in question.

When looking at reviews, pay attention to both the positive and negative ones. Obviously, the positive reviews will give you an idea of what you can expect if you choose to go with the repair service. But the negative reviews can be just as helpful, as they'll give you an idea of any potential red flags that you should be aware of.

Severity of Damage

Finally, another big factor to consider is the severity of the damage to your device. In some cases, a repair might be relatively simple and straightforward. But in others, it might be more complicated and involved.

Of course, this is something that you'll need to discuss with the repair service in question. But it's still something to keep in mind as you're making your decision.

At FixIT Mobile, we have a team of highly skilled and experienced technicians who are equipped to handle any type of repair, no matter how big or small. So no matter what kind of damage your device has sustained, we can help.

For more on this, or to learn about any of our phone, tablet or other device repair services to SLC clients, speak to the team at FixIT Mobile today.