Effective Date: September 1, 2021
Last Reviewed Date: August 30, 2021
What information does FixIT Mobile collect?
We collect information that identifies, relates to, describes, references, is reasonably capable of being associated with, or could reasonably be linked, directly or indirectly, with a particular consumer, household, or device ("personal information"). Personal information does not include:
Publicly available information from government records.
Deidentified or aggregated consumer information.
In particular, we have collected the following categories of personal information from consumers within the last twelve (12) months:
We obtain the categories of personal information listed above from the following categories of sources:
Directly from you. For example, from forms you complete or products and services you purchase.
Indirectly from you. For example, from observing your actions on our Website.
Collection of Children’s Personal Information.
FixIT Mobile does not knowingly or intentionally collect the personal information online from children under the age of 13. We are committed to protecting the privacy of children.
How does FixIT Mobile use information?
We may use or disclose the personal information we collect for one or more of the following purposes:
To fulfill or meet the reason you provided the information. For example, if you share your name and contact information to request a price quote or ask a question about our products or services, we will use that personal information to respond to your inquiry. If you provide your personal information to purchase a product or service, we will use that information to process your payment and facilitate delivery. We may also save your information to facilitate new product orders or process returns.
To provide, support, personalize, and develop our Website, products, and services.
To create, maintain, customize, and secure your account with us.
To process your requests, purchases, transactions, and payments and prevent transactional fraud.
To provide you with support and to respond to your inquiries, including to investigate and address your concerns and monitor and improve our responses.
To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message (with your consent, where required by law).
To help maintain the safety, security, and integrity of our Website, products and services, databases and other technology assets and business.
For testing, research, analysis, and product development, including to develop and improve our Website, products, and services.
To respond to law enforcement requests and as required by applicable law, court order, or governmental regulations.
As described to you when collecting your personal information or as otherwise set forth in the CCPA.
To evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by us about consumers is among the assets transferred.
We will not collect additional categories of personal information or use the personal information we collected for materially different, unrelated, or incompatible purposes without providing you notice.
Does FixIT Mobile share my information?
We may share your information within our company, with our affiliated companies, our vendors, our service providers and our partners (“Affiliated Entities”), and as described in this section.
FIXIT MOBILE DOES NOT SELL, RENT, OR TRADE YOUR PERSONAL INFORMATION TO THIRD PARTIES.
We may share your personal information with Affiliated Entities to perform services on our behalf such as:
Fulfilling customer orders
Sending FixIT Mobile marketing communications
Scheduling and performing installations
Fulfilling subscription services
Conducting research, analysis, or administering surveys
Sending regular mail and email on behalf of FixIT Mobile
Processing credit card payments
Providing chat functions
We may also share aggregated data with third parties for analysis and research purposes. This data does not contain your name, address or other personally identifiable information about you.
We may disclose your information in other specific situations.
In addition to the circumstances describe above, information that is individually identifies you may be shared in certain circumstances, such as:
To comply with the law that includes complying with a valid legal process including subpoenas, court orders or search warrants, and as otherwise authorized by law; and to advance or defend against complaints or legal claims in court, administrative proceedings, or elsewhere
To protect you, others or us
To credit and collection agencies, for example to communicate with credit bureaus or collection agencies for determining credit risk, for reporting purposes, and to obtain payment for FixIT Mobile-billed products and services
When needed by outside auditors and regulators
If FixIT Mobile enters into a merger, acquisition or sale of all or a portion of our assets or business
With your consent
Any personally identifiable information you submit on a bulletin board, blog, chat room, comment about a product, or any other public forum on this website can be read, collected, or used by other users of these forums, and could be used to send you unsolicited messages. We recommend that you do not provide your name, email address, or any other personally identifiable information in such forums. If you choose to provide such personally identifiable information, you are doing so at your own risk and you are accepting full responsibility for those posts and any consequences associated with your choice to post your personally identifiable information.
If you provide us information about others, or if others give us your information, we may store that information but will only use that information for the specific reasons it was provided to us. Examples of such information include, but are not limited to, you providing a friend’s or relative’s shipping or email address for purposes of having a product or service you purchased for them provided to them for their use.
What choices do I have about uses of or changes to my information?
FixIT Mobile communicates with our customers through multiple channels and vehicles to keep you up-to-date on promotions, offers, customer experience content and new products or services. Most telemarketing laws allow us to contact our customers without checking the National Do Not Call Registry at https://www.donotcall.gov.
Once you provide your personal information we may contact you through direct mail, email, or phone (calls or texts). We may periodically communicate with you through these channels unless you ask us to stop receiving these communications.
We also want to make sure your personal information is accurate, up to date and complete. You can contact us to update your information as well as opt out of marketing communications as follows:
Opt out of receiving marketing-related emails by following the unsubscribe instructions in the bottom of marketing emails you receive from us.
Opt out of mobile marketing (e.g. texts) by following the unsubscribe instructions provided in the text message you receive from us. See also our FixIT Mobile Text Message Terms & Conditions.
Contact us via email at: email@example.com
When contacting us, please be sure to include your full name, address, phone number where you can be reached and email address, as well as the specific changes you would like to make so that we can correctly identify you in our systems and accurately process your request.
FixIT Mobile will take the appropriate steps to modify your preferences with respect to our marketing communications but due to production, mailing, and system timelines, it may take some time to process your request, up to 45 calendar days from the day we receive your request; but if it may take longer we will notify you of the longer period, which shall not exceed an additional 45 calendar days (a maximum total of 90 days from the day the request is received).
Until your requested changes take effect, you may still receive marketing communications from us. Although you may have opted not to receive marketing communications, you may still receive business-related communications such as order confirmations, product recall notices, product information, or other organization-related communications.
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