Qualities of a Great Repair Specialist: Expertise, Warranty, Referrals

Jan 29, 2021

For any important service you're in need of, whether it's on your home, your body or your high-value items, doing your research pays off. And when it comes to the field of cell phone and other device repair, this theme absolutely applies.

At FixIT Mobile, we're proud to offer the very best in cell phone repair, tablet repair, laptop repair and numerous other device services. We welcome comparisons of our services to our competitors – not only do we want our clients to get the very best device repair services available, we're supremely confident we're the ones to provide that. What are some of the qualities that you should be looking for in a device repair specialist? This two-part blog series will go over several areas to look into.

Knowledge and Expertise

First and foremost, it's vital to ensure you utilize a device repair specialist with the proper levels of knowledge and expertise. Unfortunately, this has become an industry where certain unscrupulous individuals attempt to overstate their credentials or experience to fool unsuspecting customers – don't let this happen to you.

For starters, inquire specifically about the repair service you require and whether the company services them. Ask about training and prior repair experience – if this is an area a prospective repair expert doesn't feel comfortable speaking in, this is a major red flag right away.

Warranty on Services

Another important area to ask about is a warranty, which is valuable for any high-value service or product. A reputable repair firm will stand behind the services it offers – this doesn't necessarily mean it will provide a warranty on replacement parts, per se, but it should reimburse customers when specific repairs fail.

At FixIT Mobile, we're proud to offer our FixIT Advantage bundle, which is more than just a warranty – it also offers discounts on other products and services. If you're evaluating another device repair service and they do not offer a warranty on their services, again, this is a red flag.

Referrals from Trusted Sources

There are many fields where referrals from friends, family or other trusted sources are very important, and device repair is definitely one of them. If someone close to you has had a poor experience with a local device repair service, this is something you should be considering strongly before going to the same company. On the other hand, if multiple people you trust have seen their device repair issues handled smoothly and easily through a service like ours, this is a nice big check in the plus column.

For more on how to identify the qualities of a strong device repair specialist, or to learn about any of our phone repair or other repair solutions, speak to the staff at FixIT Mobile today.